Complaints

Acer Pharmacy aims to maintain total customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have.

If you have a complaint about our Service or material on this website then please contact us in the first place so that we can attempt to deal with your concerns informally. If you are not satisfied with our response or wish to make a formal complaint then we have a written complaints policy and procedures which is available on request. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to complaints@acerpharmacy.co.uk

We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity. Or by post to —
Nasir isaji,
The Acer Pharmacy,
12 St. George’s lane,
Cleveleys,
Lancashire
FY5 3LT
You will always receive a reply within 7 days.

We will log all complaints we receive so that we can monitor the types of problems, the best way to resolve them and how long we are taking to deal with them. If you are unhappy with our formal response then you may contact the General Pharmaceutical Council.

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site. If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: contact@acerpharmacy.com

 

You can also provide NHS patient experience (comments, compliments, concerns and complaints) at this link: https://www.lancashireandsouthcumbria.icb.nhs.uk/contact-us/customer-care-team