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Terms & Conditions

Acer Pharmacy is owned by North West Pharmacy Ltd and is run by fully qualified Pharmacists. We are registered with the NHS as a distance selling pharmacy and regulated by the General Pharmaceutical Council (GPhC) England.


By using this website, and in consideration of the limited license granted below and other consideration the sufficiency of which you hereby acknowledge, you, on behalf of yourself and any person or entity for whom you are using this website and all others who may have rights through you, agree to the following terms and conditions and other applicable law, as well as to our Privacy Policy. If you do not agree to these terms and conditions, you must not use this site.

This website is owned and operated by Acer Pharmacy under the license as of Sep 15, 2021. In these terms and conditions, terms such as “we,” “us,” and similar terms refer to Acer Pharmacy, as well as any of its affiliate entities.


The entire content included in this site, including but not limited to text, graphics or code (collectively, “content”) is copyrighted as a collective work under the United States and other copyright laws, and is the property of us. The collective work includes works that are licensed to us by third party licensors. Copyright 2021, Acer Pharmacy. ALL RIGHTS RESERVED. Non-exclusive permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with us or products from us. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with us. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. If you breach these terms all rights and licenses immediately terminate You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of us used in the site are trademarks or registered trademarks of us or our licensors.

Product Images

All images are for illustrative purposes only. The actual item that you receive may not be exactly like the one shown.

Contact Us

Acer Pharmacy may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Acer Pharmacy You may contact us as follows:

Customer Service Email or at 0787875299
The Acer Pharmacy,
12 St. George’s lane,

Returns offers the following Returns Policy: Excluding fridge & control drugs and nhs prescriptions, all items are returnable as long as it is within 30 days of the purchase. Please inform us of any problems in a timely manner and we will work with you personally to resolve any issues.

Participation Disclaimer

Acer Pharmacy does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Acer Pharmacy is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Acer Pharmacy reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Acer Pharmacy in its sole discretion.


You agree to indemnify, defend, and hold harmless Acer Pharmacy, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Acer Pharmacy. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Acer Pharmacy seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

  • The right of withdrawal only applies to European Consumers. The right of withdrawal, also commonly called the right of cancellation in the UK, is consistently referred to as “the right of withdrawal” within this document.
  • Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
  • Usage of and the Service is age restricted: to access and use and its Service the User must be an adult under applicable law.

Entire Agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Acer Pharmacy employee or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You further agree:

  1. Not to use this Website or Content in any way not explicitly permitted by these Terms or the text of the website itself.
  2. Not to copy, modify or create derivative works involving the Content, except you may print a reasonable number of copies for your personal use.
  3. Not to misrepresent your identity or provide us with any false information in any information-collection portion of this website, if any.
  4. Not to take any action intended to interfere with the operation of this website.
  5. Not to access or attempt to access any portion of this website to which you have not been explicitly granted access.
  6. Not to directly or indirectly authorize anyone else to take actions prohibited in this section.
  7. To comply with all applicable laws and regulations while using this website or the Content. You represent and warrant that you are at least 18 years of age.

Account registration

To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Registration of User accounts on is subject to the conditions outlined below. By registering, Users agree to meet such conditions.

    • Accounts registered by bots or any other automated methods are not permitted.
    • Unless otherwise specified, each User must register only one account.
    • Unless explicitly permitted, a User account may not be shared with other persons.

Account termination

Users can terminate their account and stop using the Service at any time by directly contacting the Owner at the contact details provided in this document.

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

We may Update, suspend or withdraw our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities or for any other reason.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Changes to these terms

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us. We may amend these terms. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Limitation of liability

Nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you which cannot be excluded by English law. In particular, we acknowledge that under the Consumer Rights Act 2015 the products must be as described, fit for purpose and of satisfactory quality. We will not be liable for any loss or damage (in contract, negligence or otherwise) unless such loss or damage is caused by a breach by us of these Terms or a breach by us of an established duty of care owed by us to you; and the loss or damage is a reasonably foreseeable result of any such breach.

You agree that none of the “website-related-parties” (defined as us, our affiliates, successors, assigns, vendors, and all of their employees agents and owners) shall be liable for any damage resulting from your use or inability to use this website or the content. This protection covers claims based on warranty, contract, tort, strict liability, and any other legal theory. This protection covers all losses including, without limitation, direct or indirect, special, incidental, consequential, exemplary, and punitive damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption. All other damages, direct or indirect, special, incidental, consequential, exemplary, or punitive, resulting from any use of the website or materials are excluded even if the website-related-parties have been advised of the possibility of such damages. You agree that you use this site at your own risk. If you are dissatisfied with this website or the content, your sole and exclusive remedy is to discontinue using the website.

Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.


Acer Pharmacy aims to maintain total customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have.

If you have a complaint about our Service or material on this website then please contact us in the first place so that we can attempt to deal with your concerns informally. If you are not satisfied with our response or wish to make a formal complaint then we have a written complaints policy and procedures which is available on request. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to

We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity. Or by post to —
Nasir isaji,
The Acer Pharmacy,
12 St. George’s lane,
You will always receive a reply within 7 days.

We will log all complaints we receive so that we can monitor the types of problems, the best way to resolve them and how long we are taking to deal with them. If you are unhappy with our formal response then you may contact the General Pharmaceutical Council.
These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site. If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: